Skills & Behavioural Development

With over 20 years of experience in designing and delivering training, we specialise in both skills and behavioral development. From concise virtual sessions to comprehensive multi-day programmes and assessment centres, our offerings have consistently earned excellent feedback, with many programs seeing multiple cohorts of highly satisfied participants.

Talk to us about your requirements

This course was fantastic and I use it every single day in both my personal and work life

Anglian Water employee

How we work:

Understanding your Requirements: We engage in meaningful conversations with you to understand the challenges and opportunities you aim to address through the training initiative. We explore what is currently working well and how it can be leveraged (built upon), identify what isn’t working and why, and gather insights from your internal and, where relevant, external customers. Additionally, we consider any constraints your team members may have that could affect their ability to participate in training, ensuring a tailored approach that meets their needs and schedules.

Co-creating Solutions: Based on our discussions, we share our insights and recommendations, and collaborate with you to co-create workshops or training sessions. We design a format tailored to the specific needs and learning styles of your participants, ensuring a customized and impactful experience.

Highly Interactive & Experiential: What distinguishes all our interventions is that, whether virtual or face-to-face, we ensure everyone is engaged in the learning experience, through exercises, break-out rooms, discussion groups and, where relevant Action Learning.

Digital & Hard Copy Materials: We produce materials to support the learning experience in whatever format is required, including pdf, hard copy, Miro (and other virtual collaboration platforms).

Call to Action: At the end of every session, participants are asked to commit to the actions they will take to implement their learning.

Follow-up: To ensure you get a positive return on investment, we encourage line managers to take a personal interest in the learning of their team members, enquiring how workshop participants are experimenting with and implementing their learning.

Examples of Recent Courses Delivered:

The Power of Working Relationships

A course designed to help participants build powerful working relationships with stakeholders, learning about the neuroscience of communication, the brain’s threat system, working with body language, tone of voice, emotions and an awareness of personality preference to adapt to the needs of others. A powerful, experiential workshop delivered to over 200 participants with fantastic feedback. Available in a 1 day and 2 day format.

Being Accountable

This workshop focuses on personal and team accountability for results, on setting clear and challenging targets and proactively reviewing progress to make sure goals are achieved. We explore what being responsible and accountable actually means in reality, the factors which facilitate accountability, how to build an accountable culture within your team, how to turn-around situations where colleagues are avoiding accountability and the relationship between accountability and trust. A workshop packed with practical help, support and tips delivered in an engaging format!

Maximising your Personal Influence

This programme is designed to be run using participants’ real-life case examples. Each participant comes to the programme with a real situation in mind in which they want to have greater influence. As well as the programme materials, participants are equipped with a work book which, by the end of the day, has become a fully mapped-out influencing strategy to achieve their particular objective. We explore how to build influencing goals, understanding who you need to influence, what makes them tick, identifying the best influencing strategy and the skills and behaviours required to persuade and create a win-win outcome for both parties.

Managing & Leading Cross Functional Teams

This programme is for people who lead cross functional teams (matrix teams). The workshop helps you develop and improve the skills and behaviours required to lead and manage a high performing team.

Cross functional teams by their very nature require leaders who can both deliver projects and manage complex stakeholder relationships. Influencing without authority, relationship building, managing the expectations of other line managers, managing upwards are all skills that leaders need to be able to use to be successful.

Day 1 enables you to develop the skills and behaviours required. You will then go back to your teams and put the skills into practice. Day 2 which is held 6 weeks after Day 1, enables you to reflect on your learning using an Action Learning format. In this way, you will not only learn from your own experiences, but also from other members of the group.

Building Client Relationships

This experiential workshop explores the skills and behaviours required to build powerful, effective client relationships. You will learn how to build rapport with your prospective customers, understand the signals and signs they offer which communicate their personality preferences, enabling you to adapt your approach. You will appreciate where your POWER comes from in the relationship – your personal POWER, you positional POWER and your knowledge POWER. We use Forum Theatre working with actors to offer safe space and time to experiment, to try out different approaches, to build your confidence such that you’ll be in a great place when you next cold-call a prospective customer. Delivered as a 1 day or 2 day workshop.

Working with Recent Graduates

This 1 day experiential workshop has been created to help managers deepen connections with colleagues who have recently joined the workplace (some may use the term “Gen Z”). Recognising and appreciating the positive differences in outlook, perspective, and thinking styles that many recent graduates offer, we have a fantastic opportunity to explore how to get the best out of emerging working relationships. The session is run using a Forum Theatre approach, enabling every participant to work with a business actor who in real-life is also a recent graduate. Working with real-life scenarios, participants have the opporutnity to explore different approaches to connecting and relationship building, building confidence to take back to the day-to-day environment. A 1 day workshop.

Dealing with Employee Relations Issues

This workshop has been created and delivered to help managers explore and practice approaches to handling sensitive employee relations issues, recognising that the breadth and depth of issues managers are called to work with today has increased significantly. Working with a business actor, we explore practical techniques and approaches to handling issues / conditions such as:

Employees with life changing health conditions
Aspergers / Autism type conditions
Employees transitioning

With the actor, each partiicpant has time to try different approaches to building and maintaining rapport, developing appropriate questioning skills, showing empathy and understanding, ways of offering help and support, how to be present and supportive. There is time for group discussion to explore how fellow-managers work with and handle their own emotions, especially when dealing with challenging situations. All facilitated in a supportive, constructive environment where participants can be honest, share experiences and learn from each other.

Our Areas of Expertise:

Technology
Utilities
Public Sector
Healthcare (Public & Private)
Manufacturing
Finance & Accountancy
NGO / Environmental
Early-Stage / Start-ups
Agriculture

Communication & Relationship Building

Offering immersive experiential sessions in a safe environment, working with business actors and real-life scenarios, we help you develop and build your communciation, empathy and rapport building skills.

Learning how to deal with novel and potentially challenging situations, for example, employees transitioning, ill health, bereavement, colleagues with autism.

Integrating the "What" with the "How

We have extensive experience developing workshops that enable our clients to integrate the "what" - the technical elements of day-to-day work (including co-delivering workshops with internal colleagues) and the "how" - the skills & behavioural elements of how team members work best together to deliver the "what". We are able to blend facilitation with training to create powerful, impactful sessions - working with staff ranging from Fitters and Technicians to Executive Team members.

Business Development

A track record designing and delivering experiential workshops covering rapport & relationship building, sales, negotiation, business development skills.

International Cohorts

Many of our clients are international and we have had the privelage of facilitating multiple programmes with international groups of participants, working with colleagues from different cultures and backgrounds, drawing on the Diversity of experience and understanding within groups.

Neuroscience & The Psychology of Communication & Engagement

Our workshops incorporate the latest research in neurosciene and the psychology of communication and engagement, helping participants work their authentic selves, building on who they are, being confident in their own abilities and motivations as a platform for engaging with others.

Virtual Workshops

Extensive experience designing and delivering virtual workshops through TEAMS / Zoom integrating sessions with Miro, Jamboard and other collaboration tools. Optimising use of break-out rooms to create dynamic and engaging participant experiences.

Case Study:

An agricultural solutions company approached us to develop a workshop to help their team of agronomists build their negotiation, rejection handling and conflict management skills.

Learn how we helped their team move forward in an engaging and inspiring two day workshop!

Learn More